RIGHT OF WITHDRAWAL INFORMATION - LEGAL GUARANTEE OF CONFORMITY AND RETURN FOR DEFECT OR NON-CONFORMITY
RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your purchase, you can return the products for free within 14 days from the date of receipt of the order.
Upon receipt of the order, you will still have to wait 24 hours to allow the update of successful delivery within your personal account. Once the update has taken place, the possibility of proceeding with the return request will be enabled.
If you are already registered on the site, make the return directly from your reserved area. If you are not registered, you can request it by clicking on the "Unregistered User" link below.
HOW TO REQUEST A RETURN
If you want to make a return, follow these simple steps:
1. After 24 hours from receipt of the order, Login to your account here: Login. Click on the section "My orders" and, subsequently, on "Request Return". Select the order containing the items you wish to return or replace, specifying the reason and the request.
We remind you that, apart from cases of return as part of the exercise of the right of withdrawal, only products that are received damaged, defective or incorrect can be replaced: we do not accept replacements for size changes.
2. Look at your inbox, you will receive a confirmation e-mail containing the return form with the Return Authorization Code (RMA), the courier's contacts to return the package and the address of our warehouse that you will have to print and apply outside the box containing the products you wish to return..
If you choose to use our courier, the costs of the service will be deducted from the refund of the products.
3. Insert the products in the original packaging: the products must be returned in the same condition in which you received them, that is in perfect condition, complete with all their elements, unused, with the original packaging and any manuals attached , labels and tags still attached to the product.
The returned items will be checked by our warehouse to verify that they have been returned intact and we will charge you for any decrease in the value of the asset, refunding you only the residual value of the Product.
4. Apply the pre-printed label showing the return number and address of our warehouse to the outside of the box containing the products you wish to return.
5. Send your return to the following address:
Modica Milan shop
Via Borgospesso 25
20121 Milan (MI)
6. Keep the shipping receipt
7. When the return is returned to our warehouse, we will make the refund with the same payment method used for the purchase (credit card, prepaid, PayPal, etc.) or by bank transfer.
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects and / or non-compliance, you will have the right to restore the conformity of the product, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.
If you have received a damaged, non-compliant, defective or incorrect product, you can request the repair or replacement or refund of the item no later than 2 (two) months after discovery. Pursuant to and for the purposes of the European Directive 44/99 / EC and articles 128 and ss. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from their delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating how specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure is completed, you will receive a confirmation email containing the courier's contacts and all the instructions to proceed with the shipment. The authorization to return the product will in no way constitute recognition of non-compliance, the existence of which must be verified by us after the return. We reserve the right to refund the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid, PayPal, etc.) or by bank transfer.